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‘Āina

Tenant ClickPay portal

We are excited to announce our partnership with the online payment provider, ClickPay, for tenants to manage and make payments for rent and other charges online, safely, and securely. Features and benefits include:

  • Set Up Automatic Payments to Avoid Late Fees & Pay On Time
  • View Your Online Payment History & Current Balance
  • Pay by Credit/Debit Card for a Fee or by e-Check (ACH) for FREE
  • Go Green & Save Paper


 


 

To create your ClickPay account follow the steps below:

Browse to the web address below, then follow the instructions listed:

 

  1. Click Register and then create your online profile with ClickPay
  2. Click "My Account", then choose "Add Unit", then input your Unique Tenant ID:

    *If you have multiple leases, you may add these leases to your profile as long as they are in the ClickPay system by clicking “My Account”, then selecting “Add Lease”, and inputting your Lease using its unique tenant ID
  3. Set up Automatic Payments or click Pay Now to make one-time payments
  4. Online Payment Support available at www.ClickPay.com/Help.

* Upon lease renewal, tenant will need to add their new lease to their ClickPay account.

** IMPORTANT: Funds Availability Notice - The date that a payment is initiated through the ClickPay website IS NOT the date that your payment will appear on your rental account. The time the payment takes to clear is determined by your payment method (i.e., by credit or debit card, American Express, or e-check/ACH). This will generally be 24 – 72 hours after your initiation, BUT could be more depending on your payment method and timing of payment. Please take this into consideration when setting up your payments to ensure a timely payment and to avoid late fees.

***Single transaction limit is currently set at $1,000,000.00. If your payment is over $1,000,000.00 you may make multiple transactions.

**** Some bank accounts may require additional information in order for ACH transactions to be processed. As such, if your bank account has been set up with a debit block, you will need to provide your banking institution with the ClickPay ACH company ID information listed below prior to submitting your first ACH payment. ClickPay recommends that you provide the ID below to your banking institution:


ClickPay ACH Company IDs

ID No.1   _270283316


Kawaiaha‘o Plaza

567 South King St
Honolulu, HI 96813
(808) 523-6200

KS Hawai‘i

16-716 Volcano Rd
Kea‘au, HI 96749
(808) 982-0000

KS Kapālama

1887 Makuakāne St
Honolulu, HI 96817
(808) 842-8211

KS Maui

275 ‘A‘apueo Pkwy
Pukalani, HI 96768
(808) 572-3100